Clear Terms.
No Surprises.
We believe in full transparency about how we work, what we deliver, and what we cannot control. These terms are written in plain language so both parties understand exactly what the engagement involves.
Introduction
These Terms of Service ("Terms") govern the relationship between ReviewService.Pro ("we", "us", "our", "Agency") and any individual or business ("Client", "you") that engages our online reputation management services, accesses our website, or signs a service agreement with us.
By engaging our services or using this website, you agree to these Terms in full. If you disagree with any part, please do not use our services. These Terms are designed to be fair, clear, and mutually protective — not one-sided.
Plain language commitment: We have written these Terms to be understood by business owners — not just lawyers. If any section is unclear, contact us at [email protected] before engaging our services.
Service Scope
ReviewService.Pro provides ethical online reputation management services. The specific services delivered to each Client are defined in the individual service agreement or proposal. Our general service categories include:
Reputation Audit & Intelligence
Analysis of your current online reputation including review scores, sentiment, platform coverage, and competitor benchmarking.
Review Monitoring
Real-time monitoring of reviews across agreed platforms with alert notifications and log reporting.
Review Response Assistance
Drafting and (where authorised) publishing professional, brand-aligned responses to reviews on agreed platforms.
Customer Feedback Systems
Design and implementation of compliant post-service feedback flows to ethically collect genuine customer reviews.
Local Trust & Visibility
Google Business Profile optimisation and local reputation signal strategies using platform-approved methods.
Reporting & Consultation
Monthly reputation intelligence reports and scheduled strategy consultation sessions with your ORM specialist.
What Our Services Do Not Include
Ethical ORM Policy
Our ethical policy is a core term of every service agreement. By engaging ReviewService.Pro, the Client acknowledges and agrees to all of the following.
No Fake Reviews — Ever
We will never generate, purchase, distribute, or facilitate fake reviews under any circumstances. This is a non-negotiable operating principle and a legal requirement under FTC guidelines (2024 rule).
Platform-Compliant Methods Only
Every tactic we use complies with the terms of service of Google, Trustpilot, Yelp, Facebook, Tripadvisor, BBB, Glassdoor, and all other platforms we work with on your behalf.
Genuine Customer Feedback Only
Our feedback collection systems are designed exclusively for genuine post-service customer outreach. We do not use incentivisation, review gating, or any method that violates platform guidelines.
Immediate Termination for Unethical Requests
If a Client requests actions that violate our ethical policy or platform terms of service, we will decline the request and may terminate the engagement without refund of services already delivered.
Client Responsibilities
Effective reputation management depends on cooperation from both parties. By engaging our services, the Client agrees to the following responsibilities.
Accurate Information
Provide accurate, current, and complete information about your business, platforms, and any existing reputation issues before and during the engagement.
Platform Access
Grant us necessary access to your review platform profiles, Google Business Profile, and any other platforms covered by your agreement. Access must be legitimate and authorised.
Genuine Service Quality
ORM is most effective when it reflects real business quality. The Client is responsible for maintaining the standard of products, services, and customer experience that supports reputation growth.
Timely Communication
Respond to our strategy queries, review approval requests, and monthly reports in a timely manner. Delays caused by the Client do not extend service timelines.
No Unethical Requests
The Client must not request fake reviews, manipulation of any platform, removal of genuine customer reviews, or any tactic that violates our ethical policy or applicable law.
Platform Compliance
The Client is responsible for maintaining their own compliance with platform terms of service. We advise on compliance but cannot be held responsible for Client-initiated policy violations.
Payment Terms
Invoice Structure
Invoices are issued at the start of each service period (monthly or as agreed). All fees are stated in USD unless otherwise agreed in writing.
Payment Due Date
Payment is due within 14 days of invoice issue date unless a different payment schedule has been agreed in your service proposal.
Late Payment
Invoices unpaid after 30 days may incur a late fee of 1.5% per month. We reserve the right to pause services on accounts more than 30 days overdue.
Taxes & Fees
All fees are exclusive of applicable taxes. Clients are responsible for any sales tax, VAT, or similar taxes applicable in their jurisdiction.
Non-refundable services: Strategy consultations, reputation audits, and completed monthly service periods are non-refundable once delivered, as the value is in the time, expertise, and work product already provided.
Cancellation & Termination
Client-Initiated Cancellation
Clients may cancel ongoing services with 30 days written notice to [email protected]. The current service period will continue and no new billing cycle will be initiated after the notice period expires. Services already invoiced and in progress are non-refundable.
Agency-Initiated Termination
We reserve the right to terminate the engagement immediately, without refund of services delivered, if the Client:
Upon Termination
Upon termination, we will provide a final report of completed work. Platform access granted to us will be revoked. Client data will be retained for 12 months then securely deleted per our Privacy Policy. Outstanding invoices remain payable.
Refund Policy
Our services are primarily time-based strategic work. The value is delivered through research, expertise, monitoring, and ongoing management — not a physical product that can be returned.
All refund requests must be submitted in writing to [email protected] within 14 days of the disputed charge. We will review and respond within 10 business days.
No Guarantees — Important Disclaimer
This section is critically important. ORM is a complex, multi-variable service affected by factors outside our control — including platform algorithm changes, customer behaviour, competitor activity, and the Client's own service quality. We are legally required to make the following disclosures, and we make them willingly because we believe in honesty.
Intellectual Property
Reports & Deliverables
Monthly reports, audits, and strategy documents delivered to the Client are licensed for the Client's business use. The underlying methodologies, templates, and frameworks remain the property of ReviewService.Pro.
Agency Materials
Our website content, brand assets, ORM frameworks, and proprietary systems are the exclusive intellectual property of ReviewService.Pro and may not be reproduced without written consent.
Response Templates
Review response drafts created for the Client are for their exclusive business use. The generic response frameworks from which they are created remain Agency IP.
Client Brand Assets
Any brand assets, logos, or materials provided by the Client remain the Client's property. We use them solely to deliver your ORM services and will not use them for any other purpose.
Confidentiality
Both parties agree to maintain the confidentiality of information disclosed during the engagement that is identified as confidential or that a reasonable person would recognise as confidential.
Client Business Data
Your business strategy, revenue information, customer data, and platform performance metrics are treated as strictly confidential.
ORM Strategy Details
The specific reputation strategies we develop for you are confidential. We will not share your strategy with competitors.
Mutual Obligation
The Client agrees not to disclose our proprietary frameworks, pricing structures, or internal methodologies to third parties.
Duration
Confidentiality obligations survive the termination of this agreement for a period of 2 years from the date of last disclosure.
AI & Automation Use
We use AI as a productivity and quality tool. The Client acknowledges and agrees to our AI usage policy as follows.
Permitted AI Use
AI Never Used For
Third-Party Platforms
Our ORM services operate across third-party platforms that we do not own or control. The Client acknowledges the following.
Limitation of Liability
To the maximum extent permitted by applicable law, ReviewService.Pro's total liability to the Client for any claim arising from or related to these Terms or our services shall not exceed the total fees paid by the Client in the three months preceding the claim.
In no event shall ReviewService.Pro be liable for any of the following:
Indemnification
The Client agrees to indemnify, defend, and hold harmless ReviewService.Pro, its team members, and affiliates from and against any claims, damages, costs, and expenses (including reasonable legal fees) arising from:
Compliance & Governing Law
Governing Law
These Terms are governed by the laws of Wyoming, United States, without regard to conflict of law principles.
Dispute Resolution
Any disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved, binding arbitration in Wyoming shall apply.
FTC Compliance
All services comply with US FTC guidelines on endorsements, reviews, and testimonials including the August 2024 fake review rule.
Policy Updates: We may update these Terms from time to time. Material changes will be communicated by email with 30 days notice. Continued use of our services after the effective date constitutes acceptance of the updated Terms.
Frequently Asked Questions
This depends on your service agreement. Most of our ongoing management services operate on a monthly rolling basis with 30 days cancellation notice. One-off services such as reputation audits are single engagements with no ongoing commitment.
We will decline the request, explain why it violates our ethical policy and platform terms, and offer an ethical alternative. If a Client repeatedly insists on unethical tactics, we will terminate the engagement without refund of services already delivered.
No. No ethical ORM agency can guarantee specific star ratings. We implement strategies designed to improve your rating over time — but ratings are ultimately determined by your customers' genuine experiences and their decision to leave a review.
We cannot remove genuine customer reviews — only the platform can. Where a review genuinely violates platform policies (fake, spam, or abusive), we will guide you through the official dispute process. There is no guarantee the platform will remove it.
Yes. The reports and deliverables we produce for you are licensed for your business use. The underlying methodologies and frameworks we use to produce them remain our intellectual property.
Platform policy changes are outside our control. If a policy change affects our strategy, we will notify you promptly and adjust our approach. This does not constitute grounds for a refund if services were delivered according to the terms in place at the time.
Send a cancellation request in writing to [email protected] with 30 days notice. Your service will continue until the end of the current billing period. We'll provide a final report and securely hand back any platform access.
We accept payment via bank transfer, major credit cards, and other methods agreed in your service proposal. All payment details are communicated in your invoice.
Questions About These Terms?
If anything in these Terms is unclear, or you'd like to discuss them before engaging our services, we're happy to help. Transparency is important to us.
[email protected]
ReviewService.Pro · 30 N Gould St Ste N, Sheridan, WY 82801
Effective: January 1, 2025 · Last updated: October 10, 2026 · Governed by Wyoming, United States